This Cookies Policy explains how Universal Pharmacy Ltd, trading as Medpal Universal Pharmacy (“we”, “us”, “our”), uses cookies and similar technologies on our website www.medpal.co.uk (“the Website”).
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It should be read together with our Privacy Policy, which explains how we use personal data.
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By using our Website, you agree that we can use cookies as described in this policy, unless you disable them using your browser settings or our cookie controls where available.

Cookies are small text files that are placed on your computer, smartphone or other device when you visit a website. They allow the website to recognise your device and store information about your preferences or actions.
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We also use similar technologies such as pixels, tags and local storage, which work in a comparable way to cookies.

We group the cookies we use into the following categories:

3.1 Strictly necessary cookies
These cookies are essential for the operation of our Website and for providing the services you request. They include, for example:
- Keeping you logged into your account;
- Remembering items in your basket;
- Enabling secure areas of the site and basic security features.
You cannot turn off strictly necessary cookies using our cookie controls. You can block them using your browser settings, but parts of the Website may not work properly.
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3.2 Performance and analytics cookies
These cookies help us understand how visitors use our Website so we can improve it. They may:
- Count visits and traffic sources;
- Provide information about which pages are most and least popular;
- Help us see how visitors move around the site.
The information these cookies collect is usually aggregated and does not directly identify you. Where required, we will ask for your consent before placing analytics cookies.
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3.3 Functionality cookies
These cookies allow the Website to remember choices you make (such as language, region or preferences) and provide enhanced, more personalised features. If you disable these cookies, some features may not work as intended.
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3.4 Targeting or advertising cookies
We do not use your health information for advertising purposes. If we use any online advertising or remarketing tools in future, we will only do so in a way that complies with data protection and pharmacy regulations and, where necessary, with your consent. Details of any such cookies will be added to this policy as required.

The exact cookies we use may change from time to time as we improve our Website and services. Examples may include:
- Cookies that remember your login session;
- Cookies used by our analytics provider to help us understand website usage;
- Security-related cookies to protect against malicious requests.
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Where we use third-party services (for example, analytics or embedded content), those third parties may set their own cookies. We do not control these cookies, and you should check the relevant third party’s website for more information about them.

Some cookies are:
- “Session” cookies: these are temporary and are deleted when you close your browser; or
- “Persistent” cookies: these remain on your device for a set period or until you delete them.
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We aim to use cookies only for as long as necessary to achieve their purpose.

For strictly necessary cookies, our legal basis is our legitimate interest in operating a secure, efficient website and in providing services you have requested.
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For all other cookies (for example, analytics cookies where they are not strictly necessary), we will normally rely on your consent. You can withdraw or change your consent at any time using your browser settings or any cookie management tools we provide.

7.1 Browser settings
Most web browsers allow you to:
- See which cookies are set on your device;
- Delete cookies;
- Block cookies from all or specific sites;
- Receive alerts before a cookie is stored.
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How you do this depends on your browser. You can usually find instructions in your browser’s “Help” or settings menu.
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Please note that if you block all cookies (including essential cookies), our Website may not function correctly and some services may not be available.
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7.2 Cookie banners and controls
Where required, our Website may display a cookie banner or pop-up the first time you visit. This will give you the option to:
- Accept all cookies; or
- Manage your preferences for non-essential cookies.
You can usually change your preferences at any time by revisiting our cookie settings or adjusting your browser options.

Our Website may contain links to third-party websites or services that have their own cookies and privacy practices. We do not control these websites and are not responsible for how they use cookies. We recommend that you read their cookies and privacy policies.

We may update this Cookies Policy from time to time, for example to reflect:
- Changes in cookies we use;
- Changes in technology or law; or
- Improvements to our Website.
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Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

If you have any questions about this Cookies Policy or how we use cookies, you can contact us:
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Email: support@medpal.co.uk
Post: Medpal Universal Pharmacy, 25 Turbine Way, Ecotech Business Park, Swaffham, PE37 7XD
Phone: 01760 336774